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RAESIN IMAGES Cosmetics Home of Colour ID Minerals Makeup Hours
of Operation when contacting us. Thank you.
Studio,
Warehouse, Distribution Facility Regular Hours of Operation
Central Time Zone
Schedule
Monday - Thursday 9am - 4pm, Friday 9am -
Noon,
Closed Every Friday at Noon Central as well as closed all legal,
federal, school holidays.
Warehouse, distribution center not open to general public.
See More Closure Dates, times and dates
subject to change.
Try
RAESIN IMAGES
Natural Cosmetics, Mineral
Makeup
& Skin Care Samples before purchasing.
A great way to try new looks at low prices.
Purchasing samples of colors in
tones that are appropriate for your natural skin coloring and
personal tastes is just as important to us as it is to you.
Please visit our
customer service
page for
ordering policies, processing policies, as well as other
important order information.
EpiDermalogy Labs, LLC - RAESIN IMAGES Cosmetics – Colour ID
Minerals - Refund Exchange Policy
We greatly
appreciate your order. The below information is posted on
our website for your convenience.
EpiDermalogy Labs, LLC - USA
RAESIN
IMAGES Cosmetics – Colour ID Minerals - Refund Exchange Policy
We
greatly appreciate your order. The below information is posted on our
website for your convenience.
· Please
take the time to inspect each order immediately upon receipt.
· Compare
enclosed invoice/s with items received. Orders are double checked
before shipping to ensure accuracy for you the customer, and our
inventory.
· Colors
may vary in full sized containers. Samples of any kind are the exact
product in full sized items.
· Colour
ID Minerals By RAESIN IMAGES are normally packaged in clear jars,
with tamper resistant inner/outer seals. If there is a discrepancy in
an item you ordered, email customer service through our website before
opening any item/s in question products are non returnable once
opened.
· We
are more than happy to work with you to evaluate if you’ve received an
incorrect item/s and to correct the situation.
· If
there is an unusual situation and RAESIN IMAGES shipped an incorrect
item. (i.e. you ordered Colour ID System Minerals Foundation N-2, but
received Colour ID Setting Powder N-2) We require the incorrect item
returned to our supplied mailing address within 10 days of receipt
unopened/unsealed. (our expense ground shipping United States Post
Office only will be returned upon shipping refund) In turn we will
issue your correct item via USPS as soon as possible.
· Refunds
or exchanges are not accepted at any time on any opened, used, unsealed
products, full sized skin care, sale items, gift with purchase orders in
their entirety, or any of the following listed items, cream mineral makeup, liquid mineral makeup, custom
made
products, gel or cream to powder eye liners or eye shadows, eye pencils,
lip pencils, cream blush, lipstick, lipgloss, pressed mineral makeup
products of any kind/type, or samples of any products for consumer health and safety
reasons. Samples are available to try before purchasing full sized
products as posted on our website to help you with your selections.
· 20%
Restocking fee on all returned accepted qualified merchandise.
If you
require a refund or exchange on any qualified product (see above) please
contact our customer service department prior to returning for your
authorization number. Thank You. CustomerCare@RaesinImages.com
EpiDermalogy Labs, LLC - RAESIN IMAGES Cosmetics – Colour ID Minerals
Return Exchange Requirements
· We
do not accept randomly shipped returns. Please email our customer
service department for your authorization number when a refund/return is
necessary.
· Post
the authorization number we have issued you above your return address on
parcel itself.
· We
require authorized returns/exchanges to be shipped back within 10 days
of original order, with copy of original invoice please.
· Return/exchanges
must be shipped back to RAESIN IMAGES Distribution center via United
States Postal Service only.
· Delivery
confirmation/tracking number required on any/all returns/exchanges.
This ensures returned merchandise arrives to RAESIN IMAGES – Colour ID
Minerals Distribution center.
· We
also suggest you insure your returns/exchanges, but it is not a
requirement. Though please note if we do not receive your return with
the delivery confirmation tracking number on parcel it may be refused
for safety security
EpiDermalogy Labs, LLC RAESIN IMAGES And Colour ID Minerals appreciates
consumers that read and follow the above information so we can continue
to offer speedy refunds/exchanges to all our clients.
**Note---EpiDermalgoy Labs, RAESIN IMAGES, Colour ID Minerals refunds
the cost of return ground USPS shipping only and then only if item/s in
question are returned unopened and incorrect due to an internal RAESIN
IMAGES.
Above
return/exchange policy information in it’s entirety is found on our
website for reading prior to ordering. Thank you.
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